Privacy Policy

Strobe Power Operations, LLC (“Strobe,” “we,” “us,” or “our”) provides software, control systems, and related services that support the monitoring, optimization, and operation of distributed energy resources and energy assets (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, and share information when individuals or organizations interact with our website, software platform, hardware integrations, or other Services.

This Privacy Policy applies to customers, prospective customers, authorized users, and other individuals whose information we process in connection with the Services. Use of the Services is also governed by Strobe’s Terms of Service.

Information We Collect

In the course of operating our business and providing the Services, we may collect several types of information, including:

Contact and account information, such as name, email address, phone number, company, and account credentials

Energy and utility data, such as consumption or generation data, meter identifiers, service addresses, and billing information

Device and operational data, such as telemetry, performance data, hardware identifiers, and system configurations from connected energy resources

Technical information, such as IP addresses, browser type, platform access logs, and system diagnostics

Communications, such as support requests, survey responses, and other information provided through forms or email

How We Use Information

We use the information we collect to provide, operate, maintain, and improve the Services. This includes enabling customers to monitor and manage distributed energy resources, analyze system performance, and participate in grid services, demand response programs, and electricity market programs where applicable.

Operational data allows us to support energy optimization, forecasting, analytics, and system reliability. It also allows us to diagnose technical issues, improve platform functionality, and ensure that connected energy assets operate as expected.

We may also use information to:

Communicate with customers and users about the Services

Respond to support requests

Maintain system security

Detect or prevent fraud or misuse

Comply with legal and regulatory obligations

Enforce our agreements and terms

Data Rights and Use of Service Data

Customers retain ownership of the information they provide to Strobe. However, Strobe may access, process, and use customer data as necessary to operate, maintain, secure, and improve the Services.

Operation of the Services generates operational, telemetry, and system performance data. Strobe may use this information for internal business purposes such as analytics, benchmarking, product development, forecasting, system optimization, and improving the reliability and capabilities of the platform.

Strobe may also create aggregated, de-identified, or derived datasets from information generated through the Services. These datasets will not identify specific individuals, customers, or facilities. Strobe retains ownership of such datasets and may use them for lawful business purposes, including improving products and services, developing new features, conducting research and analytics, and understanding broader energy system trends.

SMS Communications

If SMS-based authentication or notifications are enabled for an account, Strobe may send transactional text messages such as:

One-time passcodes

Account verification messages

Security alerts

Service-related notifications

Message frequency may vary. Message and data rates may apply depending on the recipient’s mobile carrier.

Recipients may reply STOP to opt out of SMS messages or HELP for assistance. Opting out of SMS messages may disable certain authentication or security features associated with the Services. Strobe does not send marketing text messages without additional consent where required by law.

How We Share Information

We may share information with:

Service providers and vendors that help operate the Services

Utilities, electricity market operators, or program administrators involved in grid services, demand response, or electricity market programs

Regulatory or governmental authorities where required by law

Professional advisors such as legal, accounting, or financial advisors

Parties involved in a merger, financing, acquisition, reorganization, or sale of company assets

Cookies and Website Analytics

Our website and platform may use cookies or similar technologies to maintain user sessions, improve functionality, understand how visitors interact with the site, and analyze platform performance. Users may manage cookie settings through their browser settings.

Our website does not currently respond to Do Not Track browser signals.

Data Security

Strobe implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no system or method of transmission over the internet can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and maintain business and operational records.

Individual Privacy Rights

Depending on applicable law, including state privacy laws such as the California Consumer Privacy Act (CCPA), individuals may have rights regarding their personal information. These may include the right to:

Know what personal information is collected and how it is used or disclosed

Request access to or a portable copy of personal information

Request correction of inaccurate personal information

Request deletion of personal information

Opt out of the sale or sharing of personal information

Not be discriminated against for exercising privacy rights

To exercise any applicable privacy rights, submit a request to legal@strobepower.com. We may verify your identity before responding.

International Data Transfers

Information may be processed or stored in the United States or other jurisdictions where Strobe or its service providers operate.

Children’s Privacy

The Services are not directed to children under 13, and Strobe does not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of the policy.

Contact

If you have questions about this Privacy Policy or Strobe’s data practices, contact: